Reference

Terms, Privacy and Account Rules at 77j

Our legal framework sets out what you can expect from us and what we ask of you — covering account access, data handling, payment terms via JazzCash, Easypaisa and Raast, and how to reach us when something needs resolving.

Account TermsPrivacy and DataPayment RulesJurisdiction NoticeContact Rights
77j Terms, Privacy and Account Rules at 77j
HOW WE HANDLE THIS

Data, Security and Your Account Rights

We keep your account data secure and give you clear paths to access, correct or remove it. Here is how each area works in practice.

Data Handling

We collect only what is needed to run your account — contact details, wallet identifiers for JazzCash, Easypaisa or Raast, and transaction logs. Nothing beyond that is stored or shared.

Cookie Policy

Session cookies keep your login active and protect your account from unauthorised access. Analytics cookies, if active, are anonymous. You control both through browser settings or our cookie preference panel.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Any change to your linked payment wallet — JazzCash, Easypaisa or Raast — triggers a re-verification step before the update is saved.

Your Rights and Retention

You can request access to, correction of, or deletion of your personal data through live chat or email. Transaction records are retained only as long as required by applicable financial rules, after which they are deleted.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For account-related legal queries — data requests, term clarifications or payment disputes — our support team handles these through the channels below. Raise your query with as much account detail as you can so we can respond without unnecessary back-and-forth.

Team online

Live Chat

The fastest path for account and payment term questions. Open the chat window from your account dashboard and our team will pick it up directly.

Email Support

For formal data requests or written records of a dispute, email is the right channel. We acknowledge within one business day and aim to resolve within five.

Account Help Centre

The Help Centre covers common legal and policy questions — account closure steps, data deletion requests and how to update your registered JazzCash or Easypaisa wallet details.

Legal Questions We Get Asked Most

Straightforward answers to the legal and policy questions that come up regularly from Pakistan account holders.

Contact us via live chat or email with your account details. We will compile and send your data within the timeframe required under applicable data protection rules, typically within 30 days.

Yes. Submit a deletion request through live chat or email. Transaction records required under financial regulations are retained for the legally required period; all other personal data is removed promptly.

Account use is governed by the law of the jurisdiction where 77j operates. Access is available where local law in Pakistan permits, and eligibility may be reviewed if local regulations change.

Wallet identifiers are stored in encrypted form and never shared with third parties. Any change to a linked wallet triggers OTP re-verification on your registered mobile number before the update takes effect.

We use session cookies for login security and, where enabled, anonymous analytics cookies. You can manage both through your browser settings or our cookie panel; disabling session cookies may affect account functionality.

Start with live chat or email — most payment and account queries are resolved at that stage. If a formal process is needed, our support team will outline the next steps and the applicable legal jurisdiction.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.