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How 77j Handles Your Personal Information

Your privacy matters to us, so this page sets out exactly what data we collect when you open an account or make a deposit via JazzCash, Easypaisa or Raast — and what we do with it.

Account data handled securelyJazzCash, Easypaisa, Raast payment data protectedCookie controls in your handsData access requests acceptedNo data sold to third parties
77j How 77j Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security measures across every layer of your account — from the moment you log in to when a Raast withdrawal is confirmed. Here is a plain breakdown of our four main data-handling commitments so you know what to expect in practice.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time without losing your account access.

Account Security Practices

Login sessions are protected with OTP verification sent to your registered number. Unusual login attempts from an unrecognised device trigger an additional confirmation step before access is granted.

Data Retention Policy

We keep account and payment records — including JazzCash and Easypaisa transaction history — for as long as required by applicable financial and operational rules. When retention periods expire, data is deleted or anonymised.

Requesting Changes to Your Data

You can ask us to correct inaccurate details or delete data we no longer need to hold. Submit the request through live chat or email with your account number and we will confirm the outcome in writing.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request access to the data we hold on you, ask us to correct something, or raise a concern about how your information is handled, our support team is the right place to start. We aim to respond to all privacy-related requests within a reasonable timeframe. You can reach us through any of the channels below.

Team online

Email Privacy Request

Send your data access or correction request to our privacy contact address. Include your registered account details so we can locate your record quickly and respond accurately.

Live Chat Support

Open the live chat from any page inside your 77j account. Our support agents handle privacy questions alongside account and payment queries during chat hours.

Account Help Centre

Your account settings section contains options to review stored contact details and update your communication preferences without needing to contact support directly.

Common Questions About Your Privacy on 77j

These are the questions we hear most often about data, account privacy and your rights. If something is not covered here, live chat is the fastest way to get a direct answer from our team.

We collect your name, contact number, email and the payment method you register — such as JazzCash or Easypaisa. Device data like IP address and browser type is also logged automatically when you access the platform.

Transaction records are stored for compliance purposes, but your full wallet PIN and bank credentials are never held on our servers. Payment processing is handled by verified third-party processors with their own security standards.

Yes. Submit a data access request via live chat or our privacy email with your registered account number. We will locate your record and provide a summary of the information we hold within a reasonable timeframe.

Contact support through live chat with the details you want corrected. For contact number or payment method changes, you may need to complete a short verification step before the update is applied to your account.

We share data only with identity-verification and payment-processing partners where it is necessary to operate your account. We do not sell your information to advertisers or any unrelated third party.

Records are retained for as long as required under applicable financial and operational rules. Once a retention period ends, data is either deleted or anonymised so it can no longer be linked back to your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.